Service Information
All Manitowoc products are backed by STAR (Standards Training Authorized Responsive) Certified Service. STAR is a nationwide program that provides best-in-class service and parts. Each STAR service agency is validated annually with performance audits designed to drive continuous improvements.
There are no shortcuts to STAR Certification. Every technician and service agency earns their STAR authorization with each Manitowoc Foodservice company. Certification in the STAR Program demands maximum performance results focused on training, first-time fix ratios and inventory parts management with annual audits to ensure compliance . Each Authorized service provider is contractually bound to meet the standards of 50 key performance measurements protecting your operations.
Contact Denver Restaurant Equipment if you have questions about warranty-period or after-warranty service. Interested in keeping your Manitowoc equipment operating at the highest performance level possible? Download a complimentary white paper from STAR Service on Planned Maintenance Programs.